Shipping Info & Policies
Free Shipping to anywhere in the U.S.!!
- We typically use Priority Mail for U.S. destinations - takes 2-3 days, and we occasionally use UPS
- We typically ship within a day or two of the order (If there are any delays, see
our home page
stated in RED )
Shipping & Handling costs to anywhere in Canada is $53.25 U.S.
- Free Shipping on Any Two FrostHeater kits to
Any Canadian address, this saves you ~$106 U.S.! Get a friend, family member, or a co-worker and SAVE! email us for deals on Qty 3 or more!
- We use the U.S. Post Office Priority Mail International for Canadian destinations,
we've seen it generally takes 7 to 10 business days, however they tell us it takes
2-3 days to get into Canada, then 5-21
days for delivery due to Canadian Customs. No Broker's Fees. Any duty fees and/or foreign taxes
will be paid by the customer. Tracking numbers are sent the
second we print the shipping label (check your Junk folder of the email
you used to make the purchase), can be tracked both on the
USPS website and the
Canadian Post Office website.
We typically ship within a day or two of the order (If there are any delays, see
our home page
stated in RED )
email us for
details. Yes, we offer 220 volt kits! Ask us!
The PayPal receipt you recieve immediately after ordering is confirmation of your
order, at this time we do not send out a separate
redundant email to confirm to keep costs down, unless there is a delay with the order.
Tracking info is automatically emailed to you the moment we print the shipping
label to the email you used to make the purchase....check your Junk folder of
that email if you don't see it. Please include the email used to make your
purchase with any inquiries to us using a different email.
There are no refunds for delays in shipping, longer-than-expected delivery times, or due to weather
We typicaly ship within a day or depending upon when the order was received and
how many orders are in front of yours. Off-season orders can be delayed up to a
week because we're doing off-season family things. :)
We are not responsible for wrong or undeliverable addresses. Returned packages
will require additional postage to re-ship the package.
As Always, Free Shipping to Canada on quantity orders of two or more - No shipping is added to
orders of two or more to the same address. Get a Friend, buddy, co-worker, or family member and SAVE!
Everyone knows a fellow TDI'r!!
Express Mail shipping to U.S. addresses available at additional cost,
email us to
set it up. Note there is typically a day delay before we can ship, depending
upon the time of day and if the day's shipment already left.
Express Mail shipping International to Canada available at additional cost. Cuts the normal deivery time to approx one week, depending upon Canadian Customs. Please
to set it up.Note
there is typically a day delay before we can ship, depending upon the time of
day and if the day's shipment already left.
Note: PayPal will likely charge your form of payment immediately upon ordering,
so please check with us prior to ordering if there
is a backborder and you don't want your form of payment charged.
Our bank only allows refunds within 180 days of the
purchase. That means at our door, so please allow delivery time for it to arrive in time, and also request an RMA prior.
No returns can be accepted without first contacting us by phone or e-mail
for an RMA. (email preferred). Any orders returned without an RMA cannot be refunded and
will be shipped back to you at your expense.
Please read the following return guidelines carefully:
All products must be returned in new condition in original packaging.
Products damaged during return shipping are not eligible for refund so please
ensure your return is adequately protected.
Product returned with a 'Signature Required' delays
the return to us by approx 3 days. We live in the sticks, nobody will steal your
return, and we have video surveillance recording 24/7 on the entire property.
Products that have been installed may not be returned.
All returned products are subject to a restocking fee up to 25%.
Most companies do not accept electric returns, we do for coolant heaters as long as they have not
been used. Other electrical products we sell are not returnable.
Refunds for returned products are less any shipping, customs fees, or taxes, for
outbound and/or return shipping.
If you originally had free or discounted flat rate shipping, the amount it cost to originally ship to
you will be deducted from your refund.
No COD returns will be accepted.
Any missing, or incorrect items must be reported with 30 days of package
delivery to us via email.
Shipping related damage claims MUST be made against the carrier as FrostHeater
Inc is not responsible for damage incurred during shipment.
The FrostHeater kit comes with a 1 year replacement warranty from the date of
purchase for workmanship defects only. Note, we most likely will ask for photos of the installation to assist us in determining the support you need, often times it's a simple thing that we've run into
with past installations. We do not ship warranty replacements without troubleshooting the issue and reviewing photos first. You'd be upset if the replacement unit exhibited the same issue,
and it turned out to be your extension cord or outlet. Please try a different
extension cord and a different outlet first, making sure all connections are
clean and bone dry. GCFI outlets must have bone dry connections beyond the outlet, and GCFIs do wear out so yours may need to be replaced.
All warranty returns must be back on our doorstep within 45 days to get your
The warranty can only be honored to the original purchaser and will be verified
before an RMA is issued. Should the part change ownership by itself or on a
vehicle, the warranty is no longer valid. Any modifications to the original
product and/or installation will void the warranty. Running the vehicle's engine
while the FrostHeater is plugged in will also void the warranty as that can
shatter the heating element to to cavitation. Yes, every immersion heater on the planet is effected by this. Also, plugging in the unit dry to "Test" the unit will also void the warranty as the heating element must be immersed in coolant. Coolant must be a 50/50 mix of coolant and water or shortened heater life may occur.
Includes free tech support for the life of the product no matter who originally
purchased the kit. We stand behind our product and will assit in tech
support when you need it, and will assit you in troubleshooting and advice free
of charge. Note, we most likely will ask for photos of the kit to assist us in determining the support you need,
making sure you have the corrrect kit, it's a Genuine FrostHeater product, and
if it's still in good shape to use.